Services

We are committed to providing all vending machine operators with efficient and professional technical support solutions. Regardless of whether the equipment you use is produced by our company or not, you can enjoy the reliable technical services provided by our team. Through remote assistance, we respond promptly to various technical demands, helping you ensure the stable operation of the equipment and reduce the risk of operational disruptions.

Remote technical support service content

We offer remote technical support covering, but not limited to, the following aspects:

Ⅰ.System Fault Diagnosis and Handling

• Troubleshooting of software anomalies, system freezes, and screen unresponsiveness issues.
• Operating system and control program upgrade support.
• Remote assistance for data communication failures and network connection issues.

Ⅱ.Machine operation instructions and debugging

• Debugging instructions for core components such as the currency meter, identification module, and shipping motor.
• Remote diagnosis of circuit and sensor issues.
• Equipment self-check and parameter configuration assistance.

Ⅲ.Payment and software system support

• Exception handling for payment system integration.
• Remote diagnosis of circuit and sensor issues.
• Equipment self-check and parameter configuration assistance.

Ⅳ.Third-party device compatibility service

• Analysis of Remote Assistance for Faults in Other Brand Automated Teller Machines .
• Basic debugging of different brand motherboards, payment modules, and control systems .
• Provide optimization suggestions and technical solutions for non-company-owned equipment.